Production and hair extensions process
Welcome Diyomo hair extensions
Our goal at Diyolcome to Dimo is to make you fall in love with every item ordered, but we know that we have some shortcomings and there may be returns. So we hope this is a simple thing for you.
How should we return the goods?
Click on the return link on the page to begin the return. Enter your email address and a link will be sent to guide you through the order history. After arrival, please select the eligible item you want to return. Once you complete the return process, the packaging and return label will be sent directly to you via email. Print the label and packing list, please put them together with your item in the box. Please ensure that all approved items on the packing list are included in the same packaging.
WHAT IS YOUR RETURN POLICY?
Within 14 days: If you stamp your order within 14 days from the date of receipt, we are happy to accept a return and refund (minus the $2.00 return label fee). If you choose an online credit card, your return is free!
14 days later: If your order is postmarked within 30 days from the date of shipment, we will only accept online credit returns (minus the $2.00 return label fee). Free delivery service will not be provided after 14 days.
WHAT QUALIFIES FOR A RETURN?
Items that meet the return criteria refer to items that are not worn, washed, damaged, used, and have all original labels and are not marked as final sales.
Items purchased with 30% or more coupons are final sales and cannot be returned.
My item arrived damaged. What should I do?
If you receive damaged items, please notify our customer service department within 3 days. You can send an email to Diyomohair@gmail.com. We request that you attach photos of the damage to expedite the processing.
We make every effort to accurately display and describe the correct color for hair extensions, but the color may vary depending on the camera lens and lighting. These situations are not considered defects, but you can still return them.
MY ITEM IS MARKED FINAL SALE. CAN I STILL RETURN IT?
Items marked "Final Sale" cannot be returned, refunded, or redeemed. We do not charge any restocking fees, but the final products sold are limited to those that have been significantly reduced in price in the past and those that cannot be returned due to other reasons. Gift cards are also the final sales item.
If you have any questions, please contact Diyomohair@gmail.com.
If any returns do not meet the above requirements, our customer service team will contact you via email or phone
ARE YOUR RETURN LABELS FREE?
Not yet, but we have been working hard to improve our customer service experience. If you choose to use the prepaid UPS return label sent to you in your email, once we process your return, the $2.00 cost of this label will be deducted from the total return amount.
The original shipping fee is not refundable.
If you choose not to use prepaid labels, you can use the shipping carrier you choose, but you will be responsible for paying the postage. Please record your tracking number so that you can return it to us according to the order.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return the original packaging or any items in the packaging that can be safely returned to us. Please do not bind any bags as this will damage the items.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email indicating that your return has arrived at our warehouse, we will process your return within a maximum of 14 working days. We strive to increase personnel allocation and processing time, and we appreciate your patience. We have been working hard to increase customer experience, and we hope to accelerate this process.
HOW TO GET IN TOUCH WITH CUSTOMER SERVICE?
You can directly add WhatsApp:+8618769060521
Or send us an email:Diyomohair@gmail.com
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